Terms of Service

Effective Date: April 7, 2026  |  Last Updated: April 7, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Punch Pizza ("Company," "we," "us," or "our"), the operator of the website located at pizzapunch.click (the "Website"). By accessing the Website, browsing its content, creating an account, placing an order, or using any of our services in any capacity, you expressly agree to be bound by these Terms, our Privacy Policy, and any other policies referenced herein.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use the Website or services in any manner. Your continued use of the Website following the posting of any changes to these Terms shall be deemed your acceptance of those changes.

If you are using our Website or services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in that case, "you" and "your" shall refer to that entity. If you do not have such authority, you must not use our services on behalf of that entity.

You must be at least eighteen (18) years of age to use this Website or place orders. By using our services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract under applicable law.

2. Company Information

The Website and services described herein are operated by:

3. Description of Services

Punch Pizza is a food service company that provides customers with the ability to browse our menu, place food orders online, and access information about our products and services through the Website. Specifically, our services include, but are not limited to:

• Online Menu Browsing: Users may view our full selection of pizzas, sides, beverages, desserts, and other food and drink items currently offered by Punch Pizza.
• Online Ordering: Customers may place orders for delivery, carryout/pickup, or dine-in (where available) through the Website.
• Account Management: Users may create and manage personal accounts to save preferences, view order history, and streamline future orders.
• Promotions and Loyalty Programs: From time to time, Punch Pizza may offer special promotions, discounts, coupon codes, or loyalty rewards programs accessible through the Website.
• Customer Support: We provide customer service assistance via email and other means to address questions, concerns, and complaints regarding orders or our services.
• Nutritional and Allergen Information: Where available, we provide nutritional content and allergen information for our menu items to assist customers in making informed dietary choices.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of our services, including menu items, pricing, operating hours, or delivery zones, at any time and without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

All food and beverage products are subject to availability. Punch Pizza does not guarantee the availability of any particular menu item at any given time. Product images displayed on the Website are for illustrative purposes only and may not exactly represent the final product served or delivered.

4. User Accounts and Registration

To access certain features of the Website, including placing online orders or participating in loyalty programs, you may be required to create a user account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the security and confidentiality of your account credentials, including your password;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other security breach;
• Accept responsibility for all activities that occur under your account, whether or not you authorized such activities.

We reserve the right to suspend, terminate, or refuse service to any account at our sole discretion, particularly where we suspect fraudulent activity, violation of these Terms, or any other conduct that may harm Punch Pizza, its customers, or the public.

5. User Obligations and Prohibited Activities

By using our Website and services, you agree to use them only for lawful purposes and in a manner consistent with these Terms. You are solely responsible for your conduct on and use of the Website.

5.1 General Obligations

You agree to:

• Use the Website only for your personal, non-commercial use unless expressly permitted otherwise;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Website;
• Provide truthful and accurate information when placing orders or interacting with our services;
• Ensure that the delivery address and contact information you provide are accurate and complete;
• Pay all charges associated with your orders in a timely manner;
• Treat our employees, delivery personnel, and customer service representatives with courtesy and respect.

5.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities:

• Fraudulent Activity: Submitting false, fraudulent, or misleading orders or payment information; using stolen credit cards or payment methods; filing false chargebacks or disputes;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, other user accounts, or any computer systems or networks connected to the Website;
• Automated Scraping: Using automated software, bots, scrapers, crawlers, or similar tools to access, collect, or copy content from the Website without our express written permission;
• Interference: Interfering with, disrupting, or attempting to disrupt the proper functioning of the Website, servers, or networks connected to the Website;
• Harmful Content: Uploading or transmitting viruses, malware, or any other malicious code that could damage, disable, or impair the Website or its users;
• Impersonation: Impersonating any person or entity, including Punch Pizza employees, or falsely representing your affiliation with any person or entity;
• Harassment: Harassing, abusing, threatening, or intimidating Punch Pizza staff, delivery drivers, or other customers;
• Intellectual Property Infringement: Reproducing, distributing, modifying, or creating derivative works of any content on the Website without prior written consent;
• Commercial Exploitation: Reselling, sublicensing, or otherwise commercially exploiting any part of our services without express written authorization;
• Spam: Sending unsolicited communications, promotions, or advertising through our Website or using information obtained from the Website;
• Unlawful Use: Using the Website for any illegal purpose or in violation of any local, state, national, or international law or regulation.

Any violation of these prohibited activities may result in immediate termination of your account and access to our services, and may be reported to appropriate law enforcement authorities where warranted.

6. Ordering, Payment Terms, and Pricing

6.1 Order Placement

When you place an order through the Website, you are making an offer to purchase the selected items at the listed price. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our sole discretion, including but not limited to cases involving suspected fraud, inaccurate pricing, or product unavailability.

Once an order is confirmed, you will receive a confirmation notification via email or through the Website. Please review your order carefully before submitting, as changes or cancellations after confirmation may not always be possible due to the nature of food preparation.

6.2 Pricing

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Applicable sales taxes will be calculated and displayed at checkout based on your delivery address and in accordance with applicable federal and state tax regulations. Delivery fees, service charges, and any applicable gratuities will also be disclosed prior to order confirmation.

Punch Pizza strives to maintain accurate pricing on the Website; however, we cannot guarantee that all prices are free of errors. In the event of a pricing error, we reserve the right to cancel the order and notify you of the correct pricing, giving you the option to reorder at the correct price.

6.3 Payment Methods

We accept various forms of payment as indicated on the Website, which may include major credit cards, debit cards, and other digital payment methods. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information is accurate and complete;
• You authorize us to charge the payment method for the total amount of your order.

All payment transactions are processed through secure third-party payment processors. Punch Pizza does not store complete payment card information on its servers. Payment processing is subject to the terms and conditions of the applicable payment processor.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final once an order has been prepared or is in transit. However, if you receive an incorrect, damaged, or unsatisfactory order, please contact us promptly at [email protected] and we will work to resolve the issue in a fair and reasonable manner, which may include a replacement, credit, or refund at our discretion.

7. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, photographs, images, illustrations, audio clips, video clips, menu design, digital downloads, data compilations, and software, is the property of Punch Pizza or its content suppliers and is protected by applicable United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

The Punch Pizza name, logo, and all related product names, design marks, and slogans are trademarks or registered trademarks of Punch Pizza in the United States. You may not use any of our trademarks without our prior written consent. Unauthorized use of our trademarks may constitute trademark infringement and unfair competition under applicable laws.

Subject to your compliance with these Terms, Punch Pizza grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website solely for your personal, non-commercial use. This license does not include the right to:

• Resell or commercially exploit the Website or its content;
• Modify, adapt, translate, or create derivative works based on any part of the Website;
• Download or copy account information for the benefit of any third party;
• Use data mining, robots, or similar data gathering and extraction tools;
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information without express written consent.

Any unauthorized use of the Website or its content automatically terminates the license granted herein and may violate applicable copyright and trademark laws, subjecting you to civil and criminal penalties.

8. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL CONTENT, SERVICES, AND PRODUCTS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PUNCH PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
• WARRANTIES OF TITLE OR NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION ON THE WEBSITE;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED;
• WARRANTIES THAT THE WEBSITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS.

Punch Pizza does not warrant or make any representations regarding the use or the results of the use of the materials on the Website in terms of their correctness, accuracy, reliability, or otherwise. You assume the entire cost of all necessary servicing, repair, or correction to your systems should any issues arise from your use of the Website.

Nutritional information, allergen data, and ingredient descriptions provided on the Website are based on standard recipes and may vary due to product changes, substitutions, regional variations, or preparation methods. Customers with food allergies or dietary restrictions are strongly advised to contact us directly before placing an order. Punch Pizza cannot guarantee that any menu item is completely free of allergens.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PUNCH PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OUR SERVICES OR PRODUCTS;
• ANY ERRORS, MISTAKES, OR INACCURACIES IN WEBSITE CONTENT;
• UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE;
• BUGS, VIRUSES, TROJAN HORSES, OR SIMILAR HARMFUL CODE THAT MAY BE TRANSMITTED THROUGH THE WEBSITE;
• DELAYS OR FAILURES IN FOOD DELIVERY DUE TO CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL.

IN NO EVENT SHALL PUNCH PIZZA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PUNCH PIZZA IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitation may not apply to you in its entirety. In such cases, Punch Pizza's liability shall be limited to the greatest extent permitted by applicable law.

10. Indemnification

You agree to defend, indemnify, and hold harmless Punch Pizza, its parent company, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of the Website or services in a manner not authorized by these Terms;
• Your negligent or wrongful conduct;
• Your violation of any third-party rights, including any intellectual property rights or privacy rights;
• Any false, inaccurate, or misleading information you provide to Punch Pizza;
• Any dispute between you and a third party in connection with your use of our services;
• Your breach of any representation or warranty made in these Terms.

Punch Pizza reserves the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim upon becoming aware of it.

11. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share information about you when you use our Website and services. By agreeing to these Terms, you also agree to our Privacy Policy.

To the extent you are a resident of California, additional rights and protections apply to you under the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA), as outlined in our Privacy Policy. We are committed to complying with all applicable federal and state privacy laws, including but not limited to the Federal Trade Commission Act (FTC Act) regarding unfair or deceptive acts and practices.

12. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Punch Pizza. These links are provided for your convenience only. We have no control over the content, policies, or practices of any third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit. Your use of third-party services is governed by those third parties' terms and conditions, not by these Terms.

Punch Pizza may also use third-party service providers to facilitate aspects of our services, including payment processing, order fulfillment, delivery logistics, analytics, and marketing. We are not responsible for the acts or omissions of these third-party providers, except to the extent required by applicable law.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute, claim, or controversy arising out of or relating to these Terms, the Website, or our services shall be governed by and construed in accordance with the laws of the United States of America and the laws of the applicable state of operation, without regard to any conflict of law provisions.

By using our Website and services, you acknowledge and agree that federal law, including the Federal Arbitration Act (FAA), governs the interpretation and enforcement of the arbitration provisions contained herein. To the extent state law applies, the laws of the state in which Punch Pizza maintains its principal place of business shall govern.

You agree that any legal action or proceeding not subject to arbitration under Section 14 shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

Punch Pizza operates in compliance with all applicable federal consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. Nothing in these Terms shall be construed to limit any rights you may have under applicable federal or state consumer protection laws.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact Punch Pizza at [email protected] and provide a written description of the dispute, your name, contact information, and proposed resolution. We will attempt to resolve the dispute informally within thirty (30) days of receipt of your notice. If we are unable to resolve the dispute informally within that period, either party may proceed with formal dispute resolution as described below.

14.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AND PUNCH PIZZA AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF OUR WEBSITE OR SERVICES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING INDIVIDUAL ARBITRATION, AND NOT IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING.

The arbitration shall be conducted by a recognized arbitration organization, such as the American Arbitration Association (AAA) or JAMS, in accordance with their applicable rules, which are available on their respective websites. The arbitration shall take place in the United States in a location mutually agreed upon by the parties, or via videoconference if the parties so agree.

The arbitrator shall have the authority to award any remedy that would otherwise be available in a court of law, subject to the limitations set forth in these Terms. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND PUNCH PIZZA EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION. YOU EXPRESSLY WAIVE ANY RIGHT TO FILE OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. IF THIS WAIVER IS FOUND TO BE UNENFORCEABLE, THE ARBITRATION AGREEMENT SHALL BE NULL AND VOID WITH RESPECT TO THAT CLAIM.

14.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims that fall within the jurisdictional limits of such court, so long as the action remains in small claims court and is not removed or appealed to a court of general jurisdiction.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Website or maintain an account with Punch Pizza. We reserve the right, in our sole discretion and without prior notice or liability, to:

• Suspend or terminate your account and access to the Website at any time for any reason, including but not limited to violation of these Terms;
• Restrict your access to certain features or services;
• Remove or disable any content or functionality from the Website;
• Discontinue the Website or any portion thereof entirely.

You may also terminate your account at any time by contacting us at [email protected] and requesting account deletion. Upon termination, your right to access and use the Website and services will immediately cease.

The following provisions shall survive any termination or expiration of these Terms: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, Dispute Resolution, and any other provisions that by their nature should survive termination.

16. Changes to Terms

Punch Pizza reserves the right to modify, update, or revise these Terms of Service at any time and at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page. We may also provide additional notice of significant changes through the Website, via email, or through other appropriate means.

Your continued use of the Website or services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the Website and services immediately.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page regularly for any changes.

17. Force Majeure

Punch Pizza shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, epidemics, pandemics, governmental actions or restrictions, labor disputes, supply chain disruptions, utility failures, cyberattacks, civil unrest, or any other event that is unforeseeable and beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will provide prompt notice to affected customers and make commercially reasonable efforts to mitigate the impact of such events on our services. Orders that cannot be fulfilled due to a Force Majeure Event will be cancelled and refunded to the extent practicable.

18. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms or the enforceability of such provision in any other jurisdiction. The invalid or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the provision to the greatest extent possible.

The remaining provisions of these Terms shall continue in full force and effect. These Terms shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein, to the extent consistent with the parties' original intent.

19. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other policies, rules, or guidelines published on the Website, constitute the entire agreement between you and Punch Pizza with respect to your use of the Website and services, and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and Punch Pizza relating to the subject matter herein.

No waiver by Punch Pizza of any right or provision under these Terms shall be deemed a further or continuing waiver of such right or provision or any other right or provision. Our failure to assert or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

No waiver of any provision of these Terms shall be effective unless made in writing and signed by an authorized representative of Punch Pizza.

20. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without the prior written consent of Punch Pizza. Any attempt to do so in violation of this provision shall be null and void.

Punch Pizza may freely assign, transfer, or delegate its rights and obligations under these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law, without your consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective permitted successors and assigns.

21. Electronic Communications

By using our Website and services, you consent to receiving electronic communications from Punch Pizza, including but not limited to order confirmations, promotional offers, policy updates, and customer service responses. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

If you wish to opt out of marketing communications, you may do so by following the unsubscribe instructions contained in any promotional email or by contacting us at [email protected]. Note that even if you opt out of marketing communications, we may still send you transactional or service-related emails necessary for the performance of our services.

22. Contact Information

If you have any questions, concerns, or complaints regarding these Terms of Service or our services, please do not hesitate to contact us using the information below. We are committed to responding to all inquiries in a timely and professional manner.